Our client, based in the West Midlands, is currently recruiting for a Repairs Scheduler on a 3-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is £15-£16 per hour on an Umbrella basis.

The ideal candidate will have experience of using the Northgate system and have experience in a fast-paced environment.

Duties will include (but are not limited to):

• Completing scheduling and planning on the team

• Complete the backlog of repairs and closing them down on the system

• Taking calls from tenants and customers in relation to repairs requests

• Diagnosing repairs over the phone

• Scheduling for Trade Operatives to complete required repairs/maintenance works and diary manage for all operatives effectively

• Raising work orders for responsive and planned maintenance works for Surveyors

• Checking all jobs are completed and reschedule at the end of each day, ensuring all time slots are correct and tenants are aware of appointment timings

• Ensuring all call back appointments are arranged to complete outstanding/defective work and reschedule any follow-on work reported by operatives on site

• Liaising with operatives and tenants, answering any queries and resolving issues where possible

• Providing a high level of customer service at all times

Experience required:

• Experience required in Social Housing

• Experience working with customers within housing

Skills, knowledge and expertise required:

• Customer service skills

• Strong organization skills

• Excellent communication skills (both written and verbal)

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.