We are currently on the lookout for a dedicated Customer Service Advisor, for one of the UKs leading supported housing charities for a 3-month temporary-to-permanent opportunity.

This is a full-time position offering competitive pay and permanent salary up to £25,000 per annum the start date is subject to your notice period.

Duties will include (but are not limited to):

• Providing a high quality, proactive administrative support to the Housing and Property Team; proactively delivering excellent responsive customer service to residents, focusing on their needs and expectations

• Delivering an efficient and professional Customer Service to residents, colleagues and external customers

• Effectively handling face-to-face and phone enquiries from customers

• Log instances of anti-social behaviour and signpost these to the relevant teams

• Providing advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights

• Ensuring residents are aware of their responsibilities and our expectations under the tenancy agreement

• Issuing of rent statements, payments cards, direct debit/standing order mandates to enable residents to pay their rent and service charges on time every time, promoting a payment culture

Experience required:

• Experience within Housing Support

• Ability to improve the service

• Admin experience

Rewards and Benefits:

• Up to 2 Day Working from Home

Working hours:

• 35 hours per week

• Monday – Friday, 9:00am to 5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.