We are currently working in partnership with a Housing Association based in Liverpool, who are recruiting for a Tenant Liaison Officer on a permanent basis.

The annual salary is £31,500 per annum with a mileage reimbursement.

The ideal candidate will have worked as a Resident Liaison Officer, experience with public sector maintenance and a vehicle is a non-negotiable.

Duties will include (but are not limited to):

• Liaising with social housing tenants in relation to a variety maintenance works including kitchen and bathroom refits and various ongoing maintenance projects

• Acting as an intermediary between tenants and the Association’s in house construction team

• Keeping manual and electronic records of ongoing works, complaints and enquiries

• Actively participating in tenant satisfaction surveys

• Identifying and assessing tenant’s ability to cope with ongoing workloads

• Promoting value for money with continuous service improvement in the area

Experience required:

• Experience required in Social Housing

• Experience with planned maintenance

• Experience dealing with tenants

Rewards and Benefits:

• 20 Days Annual Leave (+Bank Holidays)

• 0.45p per mile reimbursement

Working hours:

• 40 hours per week

• Monday – Friday, 8am – 4pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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