We are currently working in partnership with a Housing Association based in Bedfordshire, who are recruiting for a Property Services Manager on a permanent basis. The position is due to start pending notice periods and the salary on offer is £45,000 per annum.

The ideal candidate must have experience in repair and maintenance in residential properties and line management.

Duties will include (but are not limited to):

• Playing an important operational management role, being responsible for delivering a high-quality, efficient customer service covering maintenance, repairs and voids
• Acting as the in-house specialist in component replacement activity, supporting the operational Property Services team in providing quality data-led information on the age and condition of components and stock; also being responsible for having oversight of our compliance and health & safety frameworks
• Leading in the line management of the multi skilled in-house team, Scheduler and Compliance Lead, providing guidance, support and motivation; implementing positive and effective performance management
• Managing subcontractors, ensuring that the systems that underpin these services are regularly reviewed and up to date
• Implementing the compliance management and asset management monitoring systems and utilising these to inform the programmes required for the future management of homes
• Carrying out, cyclical, and planned maintenance activities across a number of workstreams; providing support in analysing and improving the processes resulting in improved quality, productivity, and efficiency

Experience required:

• A track record of successful leadership and management of a frontline property services function in a customer-facing organisation
• Good working knowledge of building construction, building regulations and health and safety legislation
• Evidence of successfully leading a team at a senior level
• Experience of leading and managing change and creating a culture of continuous improvement
• Evidence of being a team player who can support and promote corporate objectives
• Evidence of inspirational leadership, successful performance management, business partnering and an entrepreneurial approach
• Experience of delivering high standards of customer service to all customers, internal and external
• Experience of managing and overseeing all aspects of H&S and Compliance
• Working knowledge of accessing and updating information on a properties database
• Business/commercial values & insight, value for money
• Financial experience/ budgetary control
• Risk management strategy development
• Preparing reports
• Reporting to Board level
• Experience of monitoring & evaluation
• Experience of delivering strategic projects/programmes (responsive and planned)

Skills, knowledge and expertise required:

• Proven business acumen and commercial awareness
• Problem solver and sound decision-maker
• Robust and effective leadership skills
• Strategic thinker
• An analytical thinker who is able to identify and capitalise on growth and development opportunities
• Highly developed communication skills, able to engage, influence, coach, and mentor people at all levels in a way that results in acceptance, agreement or behavioural change
• Outstanding customer service
• Ability to assess, innovate and develop good practices and effect improvements both within the department and the organisation to reflect changing needs
• Ability to work as part of a team gaining the support and commitment of colleagues at all levels
• Excellent organisational skills
• Good interpersonal skills at all levels
• Ability to demonstrate high standards of commitment, customer care, resilience and integrity
• Ability to work under pressure to deadlines
• Excellent analytical and evaluation skills
• Excellent presentation skills
• Strong project management skills
• Creative judgement and eye for detail
• Self-motivated, confident, collaborative, dynamic and driven

Working hours:

• 37 hours per week
• Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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