Our client, in the social housing sector, is looking for an experienced IT Officer to join their team on a temporary basis for 6 months to provide 1st and 2nd line support across their IT estate. This will be a hybrid working role with 3 days in office in central Manchester and 2 days from home.

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Role: IT Officer

Location: 3 days in Manchester and 2 days from home

Interview Dates: As soon as possible

Start Date: January 2025

Duration: 6 months

Hours: Full-time

Day Rate: £130.00 per day via umbrella

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Position Overview:

Working directly with the Head of IT & Projects, you'll play a crucial role in delivering technical support and services across the organisation, with a particular focus on the ActiveH Housing Management System.

Key Responsibilities:

• You'll provide comprehensive support for the ActiveH Housing Management System, ensuring optimal performance and user satisfaction while delivering training to staff across the organisation.

• Taking ownership of first and second-line IT support, you'll manage incidents across multiple platforms including VMWare, Windows, iOS, and server-based systems, maintaining high service standards and quick resolution times.

• You'll contribute to the IT Service Desk knowledge base, documenting solutions and sharing expertise to reduce recurring issues while managing Active Directory permissions in collaboration with their Managed Service Provider.

• Supporting the Mobile Device Management platform, you'll work closely with stakeholders to ensure efficient operation while maintaining integration and reporting products.

Essential Requirements:

• Proven experience supporting MIS ActiveH Housing Management Systems

• Strong background in Microsoft desktop technologies and end-user computing support

• Comprehensive understanding of Data Protection legislation

• Excellent teamwork abilities combined with strong initiative

• Commitment to understanding and supporting diverse user needs

Desirable Qualifications:

• ITIL Foundation certification

• SQL scripting experience

James Andrews is acting as an employment agency and business in relation to this role.

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