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We are proud to be partnering with an award-winning Housing Association, seeking to appoint an Income Officer based in Somerset, with flexible working from home, and is available on a four-month temporary or fixed term contract.

Role details:

• Rate: £30,000 - £34,000 per annum

• Contract: 4 months temporary or fixed term contract

• Hours: 37 hours per week, Monday to Friday (09:00am to 17:00pm)

• Location: Somerset & 2-3 days working from home

The successful candidate will have experience in income and a thorough understanding of Housing Associations.

Duties will include:

• Discussing repayments and making appropriate arrangements to repay arrears over the phone

• Advising tenants of all methods available to pay rent and charges, including Direct Debits and ordering rent cards

• Assisting tenants with their housing benefit claims and offering advice on the implications of Welfare Reform on the clients

• Taking appropriate actions to maximise income from rents, service chargers, and ensuring tenants income is optimised by signposting to debt and money advice services

• Delivering proactive services that align with tenants’ needs and encourage a rent payment culture

• Liaising with relevant team members including Rents Recovery/Housing Officers with regards to tenants’ arrears

• Challenging/querying Housing Benefit overpayments with tenants/leaseholders and Housing Benefit/DWP

• Assisting residents with obtaining Universal Credit (UC), monitoring and taking action

• Identifying fraudulent Housing Benefit Claims and taking the appropriate action

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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