We are currently working in partnership with a Housing Association based in Cardiff, who are on the look out for a for a Hybrid Housing Officer on a temporary 2-month contract. The position is due to start immediately, as our client needs someone who can hit the ground running.

The hourly rate of pay is negotiable around £18-£22 via an Umbrella Company, depending on experience. The ideal candidate will have: used Microsoft Dynamics previously, have a basic DBS certificate, drive with have access to their own vehicle, and have proven experience of Housing Officer duties.

If this is you, we need you?

Duties will include (but are not limited to):

• Conduct viewings, sign ups and site visits as and when required, ensuring the viewing experience

• Handle the collection of rent arrears from tenants, either via face to face, phone or email

• Ensure all activities are within budgetary constraints, including estate services charge expenditure and support the Neighbourhood Manager in management of patch service charge budgets

• Deal with Anti-Social Behaviour complaints, interviewed complainants and alleged perpetrators, recorded and collated evidence and mediated or actioned cases and attended court when required

• Support the Neighbourhood Manager to undertake any incident management or customer complaint investigations including the analysis of trends

• Serve NOSPs, NTQs and attending evictions

• Liaise with internal services and external agencies to ensure appropriate care and ensuring support packages are delivered to vulnerable tenants

• Ensure that accurate records are maintained of arrears actions, contacts, visits made and agreements reached

Experience required:

• General housing: lettings, housing, allocations, ASB and income

• Working with customers within housing

• Covering a patch of properties

Skills, knowledge and expertise required:

• General tenancy compliance knowledge

• Organisational skills – this role requires you to manager your own diary

• People Skills – this role may involve dealing with challenging individuals

Rewards and Benefits:

• Competitive rate

• Hybrid working – 2 days WFH

• Manage your own diary

• Mileage paid to and around patch

Working hours:

• 37 hours per week

• Monday – Friday - 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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