Head of Property Services
- Posted 18 July 2024
- Salary £60,000 per annum
- LocationBedfordshire
- Job type Permanent
- Discipline Property Management & Construction Recruitment
- ReferencePROF_46393
- Contact NameAilis Reilly
Job description
We are currently working in partnership with a Housing Association who are proud to support the local community and embrace their diversity and are looking to appoint a Head of Property Services.
This will be a full-time position based in Bedfordshire, with four days a week in the office. The salary on offer is £60,000 per annum.
The ideal candidate will have a track record of successful leadership and management of a frontline property services function in a customer-facing organisation.
Duties will include (but are not limited to):
Managing the Property Services team (inc Repairs & Maintenance, Cleaning and Gardening teams)
Developing and promoting the responsive and planned property services strategies, and operational: as a functional lead in relation to maintenance, repairs, lettings, cleaning and gardening and facilities with a particular focus on the highest quality standards of customer experience, health & safety, compliance and risk management; requiring a hands-on, customer-centric partnering approach
Leading the team, responsible for the continual development of services; streamlining processes and working to improve quality, productivity, efficiency and overall customer service
Contributing to the identification, evaluation and delivery of business and growth opportunities in accordance with the organisations strategies and objectives
Liaising with contractors, all relevant agencies, local authorities and other partners, including other departments and stakeholders
Owning and developing the capital investment programme in line with Asset Management strategy
Taking a lead in driving the quality and provision of frontline property services, ensuring the organisation complies with best practice, legislative compliance, safety and service agreements and maximises its resources
Experience required:
A track record of successful leadership and management of a frontline property services function in a customer-facing organisation
Good working knowledge of building construction, building regulations and health and safety legislation
Evidence of successfully leading a team at a senior level
Experience of leading and managing change and creating a culture of continuous improvement
Evidence of being a team player who can support and promote corporate objectives
Evidence of inspirational leadership, successful performance management, business partnering and an entrepreneurial approach
Experience of delivering high standards of customer service to all customers, internal and external
Experience of managing and overseeing all aspects of H&S and Compliance
Working knowledge of accessing and updating information on a properties database
Business/commercial values & insight, value for money
Financial experience/ budgetary control
Risk management strategy development
Preparing reports
Reporting to Board level
Experience of monitoring & evaluation
Experience of delivering strategic projects/programmes (responsive and planned)
Skills, knowledge and expertise required:
Proven business acumen and commercial awareness
Problem solver and sound decision-maker
Robust and effective leadership skills
Strategic thinker
An analytical thinker who is able to identify and capitalise on growth and development opportunities
Highly developed communication skills, able to engage, influence, coach, and mentor people at all levels in a way that results in acceptance, agreement or behavioural change
Outstanding customer service
Ability to assess, innovate and develop good practices and effect improvements both within the department and the organisation to reflect changing needs
Ability to work as part of a team gaining the support and commitment of colleagues at all levels
Excellent organisational skills
Good interpersonal skills at all levels
Ability to demonstrate high standards of commitment, customer care, resilience and integrity
Ability to work under pressure to deadlines
Excellent analytical and evaluation skills
Excellent presentation skills
Strong project management skills
Creative judgement and eye for detail
Self-motivated, confident, collaborative, dynamic and driven
Working hours:
37 hours per week
Monday – Friday
Four days a week in the office, one day at home
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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