We are currently working in partnership with a Housing Association who are proud to support the local community and embrace their diversity and are looking to appoint a Head of Property Services.

This will be a full-time position based in Bedfordshire, with four days a week in the office. The salary on offer is £60,000 per annum.

The ideal candidate will have a track record of successful leadership and management of a frontline property services function in a customer-facing organisation.

Duties will include (but are not limited to):

• Managing the Property Services team (inc Repairs & Maintenance, Cleaning and Gardening teams)

• Developing and promoting the responsive and planned property services strategies, and operational: as a functional lead in relation to maintenance, repairs, lettings, cleaning and gardening and facilities with a particular focus on the highest quality standards of customer experience, health & safety, compliance and risk management; requiring a hands-on, customer-centric partnering approach

• Leading the team, responsible for the continual development of services; streamlining processes and working to improve quality, productivity, efficiency and overall customer service

• Contributing to the identification, evaluation and delivery of business and growth opportunities in accordance with the organisations strategies and objectives

• Liaising with contractors, all relevant agencies, local authorities and other partners, including other departments and stakeholders

• Owning and developing the capital investment programme in line with Asset Management strategy

• Taking a lead in driving the quality and provision of frontline property services, ensuring the organisation complies with best practice, legislative compliance, safety and service agreements and maximises its resources

Experience required:

• A track record of successful leadership and management of a frontline property services function in a customer-facing organisation

• Good working knowledge of building construction, building regulations and health and safety legislation

• Evidence of successfully leading a team at a senior level

• Experience of leading and managing change and creating a culture of continuous improvement

• Evidence of being a team player who can support and promote corporate objectives

• Evidence of inspirational leadership, successful performance management, business partnering and an entrepreneurial approach

• Experience of delivering high standards of customer service to all customers, internal and external

• Experience of managing and overseeing all aspects of H&S and Compliance

• Working knowledge of accessing and updating information on a properties database

• Business/commercial values & insight, value for money

• Financial experience/ budgetary control

• Risk management strategy development

• Preparing reports

• Reporting to Board level

• Experience of monitoring & evaluation

• Experience of delivering strategic projects/programmes (responsive and planned)

Skills, knowledge and expertise required:

• Proven business acumen and commercial awareness

• Problem solver and sound decision-maker

• Robust and effective leadership skills

• Strategic thinker

• An analytical thinker who is able to identify and capitalise on growth and development opportunities

• Highly developed communication skills, able to engage, influence, coach, and mentor people at all levels in a way that results in acceptance, agreement or behavioural change

• Outstanding customer service

• Ability to assess, innovate and develop good practices and effect improvements both within the department and the organisation to reflect changing needs

• Ability to work as part of a team gaining the support and commitment of colleagues at all levels

• Excellent organisational skills

• Good interpersonal skills at all levels

• Ability to demonstrate high standards of commitment, customer care, resilience and integrity

• Ability to work under pressure to deadlines

• Excellent analytical and evaluation skills

• Excellent presentation skills

• Strong project management skills

• Creative judgement and eye for detail

• Self-motivated, confident, collaborative, dynamic and driven

Working hours:

• 37 hours per week

• Monday – Friday

• Four days a week in the office, one day at home

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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