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We are thrilled to partner with a leading Local Government to recruit an reliable Permanent Customer Services Manager, based in Honiton, and immediate start.

Role details:

• Rate: £36,124 - £40,221 per annum

• Contract: Permanent

• Hours: 37 hours per week, Monday to Friday (09:00am to 17:00pm)

• Location: Honiton

The succesful candiadte will have experince leading a team in a cusomter servcies capactiy, including performance monitoring

Duties will include:

• Providing members of the community, in particular elderly and vulnerable with a variety of solutions to help enable them to remain living safely and independently at home

• Managing the daily running of the control centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations

• Provide and manage efficient work rotas to ensure all shifts have adequate cover for the provision of an effective and reliable 24/7 service to all customers

• Provide an efficient out of hours service (OOH) working closely with Services/departments and managers to ensure the smooth and effective out of hours service is delivered, working closely with all parties to ensure all expectations are met. This will involve being part of a team of staff providing on-call cover for the OOH service as part of a rota.

• Assist the Housing Sustainment and Resettlement Service Manager with tenders and contractors undertaking work on key projects that are important to the running of the service

• Advise, manage, investigate, and resolve immediately any problems or difficulties experienced with any aspect of the system which needs to be operational 24/7 to ensure the smooth and efficient running of the service.

Benefits:

• Health & Wellbeing: Comprehensive "Happy Healthy Here" initiatives and support programs.

• Generous Leave: 25–28 days annual leave (plus public holidays and extra statutory days) with increased entitlement after five years.

• Learning & Development: Access to diverse training, accredited apprenticeships, and career development opportunities.

• Pension Scheme: Local Government Pension Scheme with death-in-service benefits and retirement enhancement options.

• Sustainability Focus: Free parking, car-sharing incentives, and a Cycle to Work scheme.

• Modern Workplace: Flexible "Worksmart" principles designed for employees, customers, and environmental benefits.

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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