We are currently working in partnership with a Housing Association based in West Cheshire, who are recruiting for a Complaints Assistant on a temporary three-month contract. The position is due to start immediately, with the potential to get extended. The hourly rate of pay is negotiable based on our experience and location. The role will be 3 days from home and 2 in the office.

The ideal candidate will have used worked with complaints in the past have a background working within Social Housing.

Duties will include (but are not limited to):

*Assisting in the effective management and delivery of the complaints service

*Monitoring the process for complaints received from acknowledgement, through to investigation and ultimately resolution

*Processing compensation payment requests where appropriate

*Liaising with customers, internal colleagues and external agencies, providing advice and guidance where required

*Working towards set monthly KPI targets

*Producing accurate statistical and performance information including benchmarking, analysis, and producing reports as required

*Contributing to continuous improvement of process to allow the complaints process to run more efficiently

*Assisting in the management of enquiries from councillors and MP’s whilst complying with data protection rules

Experience required:

Experience required in Social Housing

Experience handling complaints

Working hours:

37 hours per week

Monday – Friday, flexi working

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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