We are proud to be partnering with a Gloucester-based Housing Association, who are looking to appoint a Tenancy Sustainment & Lettings Team Lead on a 12-month FTC.

This will be a full-time position based in their Gloucester office, with very flexible hybrid working with the occasion visit to the office and a salary of £38,000 per annum + £26 per month (WFH Allowance).

The ideal candidate will have experience working within Social Housing Management and proven experience of successfully leading, motivating and developing successful teams 

Duties will include (but are not limited to):

• Directly manage a team of 5 tenancy sustainment advisers and 3 lettings agents

• Oversee support to new tenants, ensuring tenants are ‘home ready’

• Ensure the delivery of targeted tenancy-related support and ensure a seamless transition to enable timely and effective management of the tenancy

• Be accountable for resident support and welfare ensuring delivery is targeted and in line with wider organisational priorities

• Adopt clear and current processes and methods of problem solving to engage most hard-to-reach tenants 

• Address key risks to a tenancy, produce positive outcomes

• Mitigate property H&S risks that impact on tenancy management

Experience required:

• Working within Social Housing Management

• Successfully lead, motivate and develope successful teams

Skills, knowledge and expertise required:

• Have strong understanding of data and performance reporting and analysis

• Understand the needs and perceptions of different stakeholders

• Management of people and delivery of effective performance management

Rewards and Benefits:

• Hybrid working

• 30 days per annum (pro rata) plus bank holidays

• Benefits Portal 

• Buying and selling of annual leave

• Cash back Medical Scheme 

• Cycle to work scheme (salary sacrifice scheme)

• Employee Assistance Programme

• Life Event Leave 

• Occupational Health referrals (where needed)

• Pension Scheme 

• Trust based working

• Working from home allowance £26 per month 

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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