We are currently partnering with a Housing Association in Middlesex, who are recruiting for an Operations Manager (Repairs) to join their growing team on a permanent basis.

This is a full-time position with a salary of £58,356, with the interview commencing the 16th December and start date subject to notice.

Duties will include (but are not limited to):

• Lead the responsive, planned repairs and Voids team’s performance through regular one to ones, coaching and reviews

• Support the team to deliver a high-performing customer focused service

• Complete Work in Progress inspections, ensuring regular visits are completed, prioritising those at higher risk or complexity

• Ensure that all works are carried out in line with our contracts and legislation

• Report on and analyse performance data in order to identify, develop and implement innovative and new ways of working that put our customers at the heart of our services, drive performance and achieve our corporate objectives

• Make sure that relevant risk assessments are available and completed for tasks such as Working at Height, Electrical Gas, Control of Substances Hazardous to Health, and Manual Handling

Experience required:

• Managing a team that delivers consistent high standards of customer service and successful outcomes on projects

• Making wise decisions which efficiently solve issues

• Confidence in using IT systems

• Project Management and Development in order to provide quality service

Skills, knowledge and expertise required:

• Team player, doing what it takes to progress the business

• Effectively planning and prioritising by focusing on the things that will make the biggest difference

• Communicate with passion and authenticity across different channels, while being able to adapt to situations and a diverse range of people (customers and colleagues)

Rewards and Benefits:

• Hybrid working 2/3 days a week

• Flexible working days

• 29 days annual leave (can buy and sell)

• Cycle to Work Scheme

• Wellbeing Allowance

Working hours:

• 36 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.