We are currently working in partnership with a Local Authority based in Cheltenham, who are recruiting for a Housing Assistant on a temporary contract. The position is due to start immediately, with an hourly rate of pay is negotiable up to £17.00 per hour via an Umbrella company.

Duties will include (but are not limited to):

• Assisting the Housing Management team with their admin processes, ensuring that all of which Is up to date and all processes are followed

• Taking calls from Housing Tenants every day, acting as their first point of contact with any queries or concerns

• Collaborating with other departments such as: Housing, income, Housing Options/Solutions, Lettings and maintenance

• Log instances of anti-social behaviour and signpost these to the relevant teams

• Providing advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights

• Ensuring residents are aware of their responsibilities and our expectations under the tenancy agreement

• Issuing of rent statements, payments cards, direct debit/standing order mandates to enable residents to pay their rent and service charges on time every time, promoting a payment culture

Rewards and Benefits:

Hybrid working – up to two days working from home

Working hours:

37 hours per week

Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.