We are currently partnering with a leading social housing provider based in Cheltenham, who are recruiting for a Tenancy Sustainment Officer to join their growing team on a temporary to permanent basis.

Our client is proud to be recognised as a charity with a key focus on supporting adults with complex needs to get access to affordable housing.

This is a full-time position with a salary of £28,000 (subject to experience) and they are looking to get someone started as soon as possible.

Duties will include (but are not limited to):

• Develop and maintain relationships with tenants within their own homes and other relevant agencies to ensure effective support and communication

• Support tenants in understanding their responsibilities as tenants and ensure they comply with the terms of their tenancy agreement

• Assess tenants' needs and identify any gaps in service provision, developing personalized support plans to help them achieve positive outcomes

• Assist tenants in maximizing their income through benefits advice, Universal Credit applications, and other relevant support

• Undertake home visits to assess needs and provide support in the tenant's own environment.

• Track the progress of tenants and review their support plans regularly to ensure they are meeting their needs and achieving their goals

Experience required:

• Experience required working with a Social Housing provider

Skills, knowledge and expertise required:

• Knowledge of welfare and benefits

• Financial management and budgeting

• Able to assess the support needs of tenants

Working hours:

• 37 hours per week

• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.