We are currently partnering with a Housing Association in South West London, who are recruiting for a Property Services Co-Ordinator to join their team on a permanent basis.

This is a full-time position with a salary of £31,000 per year and the start date is subject to when offered.

Duties will include (but are not limited to):

• Act as the main point of contact for repairs administration for all customers both internally and externally.

• Proactively manage repairs to ensure that works are completed within targets and residents are kept informed.

• Work with internal teams to ensure workflows and work orders on the system are working effectively. 

• Arranging appointments, following up, closing jobs, invoicing

• End-to-end repairs management, including first line invoice processing

• Contribute to repairs monitoring, taking appropriate action to ensure that expenditure is within budget and tracked

• Work closely with all departments and colleagues to ensure a seamless first-class service for residents

• Prior experience of delivering repairs and maintenance services

• Working with multiple agencies/organisations to resolve problems

• An understanding of property maintenance issues

• Accountable for own work and seeing cases through to completion

Experience required:

• Experience required in Social Housing

• Experience working with customers within housing

• Prior experience of delivering repairs and maintenance services

• An understanding of property maintenance issues

Skills, knowledge and expertise required:

• Excellent IT skills and literacy

• Excellent communication skills, both oral and written

• Self-motivated, resilient, assertive and confident

• Proven experience of excellent customer service skills

• Excellent organisational skills

• Letter writing skills, including complaints.

• Minute Taking skills

Rewards and Benefits:

• Two days working from home

• Flexible working days

• Learning and Development opportunities

Working hours:

• 35 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.