Our client, based in Newton Aycliffe/Darlington, is currently recruiting for a HR Adviser on a permanent basis.

​This will be a full-time position based, with hybrid working (three days home working).

The successful candidate must have experience of coaching and supporting managers with ER cases and ideally have or be studying towards a CIPD L3 or L5 qualification.

 Duties will include (but are not limited to):

• Acting as the first point of contact to provide advice and solutions on a range of HR matters including, employee relations casework, such as sickness absence, conduct, capability and grievance via phone or e-mail, in line with current legislation and statutory requirements

• Responding to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to the employment cycle, including working arrangements, terms and conditions, employee engagement, recruitment and retention

• Developing client relationships, responding to queries in a professional manner, to ensure that clients receive timely, accurate and valuable advice

• Supporting clients proactively and responsibly, enabling them to engage with digital solutions, data analytics and evidence-informed workforce plans and decisions

• Drafting letters and reports in relation to employee relations meetings and investigations, attending meetings/hearings as appropriate

• Supporting colleagues in the HR advisory team, picking up and handing over cases as appropriate, ensuring a smooth and consistent service is provided

• Undertaking visits, where appropriate, to clients to provide support and advice on HR concerns to assist in their resolution, seeking feedback on service provision, and providing clients with updates

 Experience required:

• Minimum of 12 months experience in HR environment

• Experience dealing with a high volume of ER casework

• CIPD L3 or L5 qualified (or studying towards)

 Rewards and Benefits:

• 26 days annual leave + bank holidays (rising up to 33 days)

• Pension scheme 

• BUPA cash plan

• Hybrid working

• Development opportunities

 Working hours:

• 37 hours per week

• Monday – Thursday, 8.30am – 5.00pm, Friday 8.30am – 4.30pm

​Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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