Our client, based in Letchworth, is currently recruiting for an Income Recovery Officer on a permanent basis.

The position is due to start on the 6^th October on a full-time basis and the salary is £39,455.32 which includes a £1240 car allowance. 

The ideal candidate will have income recovery experience, have previously attended court, and must have a driving license and access to their own vehicle.

Duties will include (but are not limited to):

• Managing a caseload of 1200 accounts, including around 500 arrears
• Reviewing and prioritising all accounts and taking prompt, appropriate and affective action in line with policies and procedures to prevent debt accruing and recover current arrears owed to us
• Forging appropriate relationships with residents to encourage and support rent payment
• Reviewing and managing credit balances on former and current accounts
• Reviewing and recovering debt on former accounts in line with procedure and to meet targets
• Instigating legal action to recover debt within delegated authority including preparation of legal Notices, court applications and preparing evidence
• Promptly seeking authority to obtain warrants and attendance at evictions
• Forging excellent relationships with external agencies such as solicitors, Local Authority Housing Benefits Departments, Citizens Advice and the DWP
• Attending court to present cases and defend breaches of tenancy cases to achieve the best outcome
• Acting as duty officer on a regular rota basis, providing advice and assistance to residents on all income and tenancy matters, including anti-social behaviour

Experience required:

• Relevant experience of income management and arrears recovery, including taking possession action
• Experience of working in a customer facing environment and the ability to deal with challenging customers
• The use of any IT packages

Skills, knowledge and expertise required:

• Good knowledge of current welfare benefits
• Excellent communication skills
• Good organisation and time management
• Ability to negotiate in seeking optimal outcomes
• Personable and flexible approach with a service first outlook
• Innovative and able to put ideas into practice

Rewards and Benefits:

• 2 days working from home after a successful onboarding period
• Car allowance

Working hours:

• 37.5 hours per week
• Monday – Friday, 8:30am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

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